Contact Us

  • JAPAN Customer Support *Japanese only
  • Service Hours: Weekdays from 10:00 AM to 5:00 PM
  • Phone: 0120-945-764
  • Email:jp@myfirst.tech

Warranty Information

Free Replacement Within Warranty Period

Device Body: 12 months from date of purchase(Global Warranty)
Accessories: 6 months from date of purchase(Japan only)

  • Please keep the store receipt as it serves as the warranty certificate.
    If purchased from the official online store, order number information is required.
  • If replacement with the same product is difficult, a product of equivalent value may be provided instead.
  • Some cases may not be eligible for free replacement even within the warranty period.

About myFirst FreeSIM

Overseas Usage

Free data roaming available.
You can use it abroad with no additional charges.

Available Countries:Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

(* GPS is not available in China)

Communication charges vary depending on the country where the SIM is activated.
If activated in Japan, the monthly SIM data communication fee is ¥980.

Global Live Support
Available 24/7, Monday to Sunday

(* Japanese language support is not available)

  • Phone: +1 (619) 848-0692
  • Global WhatsApp Chat Support: (+65 81630336)
  • Email：support@myfirst.tech